Refund policy

Policy Duration

Notification of a problem is required within 7 days and the item needs to reach us within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Shipping Damage

Always inspect any received package thoroughly before accepting / signing for it.
You must make a note of any damage on the delivery record. If you do not the couriers will argue that the shipment was delivered in good condition. In order for them to consider a claim for damage, the contents, original shipping carton and packing must be available for inspection.
If the package appears to have suffered shipping damage:

  1. notify us immediately (within 7 days for a claim to be recognised)
  2. promptly contact the shipping company for a damage inspection report
  3. photograph the damage
  4. keep the original shipping carton and packaging
If the product has been damaged in transit or has a defect, then you have the choice upon returning the goods of either a replacement (stocks allowing) or a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. Where possible it should be sent back in the original packaging or packaged to an equal level of protection. It may not be possible to offer a refund or replacement for any goods, which are further damaged during return transit.