Lisa Miller Fine Art

Frequently Asked Questions














HOW DO I PURCHASE A PRINT?


HOW DO I LOOK AFTER MY PAINTING?


WHEN WILL MY PRINT BE DELIVERED?

If you are paying by credit card simply select the required size and click on the ‘BUY NOW' link. You will be transferred to PAYPAL’s secure site where you will be given the option to use your own PayPal account  if you have one. If you do not have a PayPal account follow the on-screen directions for credit card payment.  You can also  pay by cheque or  bank transfer,   please contact me for further details.


HOW DO I PURCHASE A PAINTING?

Please contact me if you are interested in purchasing an original painting. If the painting is available you can pay either by credit card, personal cheque, bank transfer or by interest-free instalment. Gallery prices do not include postage. This is dependent on the size, weight and destination of the piece in question and is individually calculated once you have decided to buy. All paintings are dispatched with full insurance and handled by a professional courier.

If you are interested in a painting that is in my 'IN PROGRESS' gallery please contact me. Any such painting can be reserved until it is finished and you will be entitled to 'First Refusal' on the piece before it goes into the 'FOR SALE' gallery.




WHAT IS A GICLEE PRINT?

Printed artwork made using a specialized ink spray process ( giclee is a French term meaning "to spray"). Giclee prints typically provide sharper images and better colour definition. Both the ink and archival paper onto which the giclee image is transferred offer up to 70 years light-fastness and UV-resistance under appropriate display conditions (SEE BELOW)


WHAT IS A MOUNTED PRINT?

My prints are currently sold either 'unmounted' or 'mounted and wrapped'. A mounted print has a suitably coloured Daler© board presentation mount and a cellophane wrap and is ready to frame. These are usually bought as personal presents or gifts.  If you intend to frame the print yourself  I suggest purchasing an unmounted print. Below is an example of mounted print.



HOW DO I LOOK AFTER MY PRINT?

In general your prints and watercolours will do best in a moderately heated, stable environment. Always hang your artwork out of direct sunlight as sunlight is the main culprit in the degradation of both watercolour paintings and printed images. If you live in a very humid region using air-conditioning or a dehumidifier can help to preserve your artwork.



As with prints your oil painting will do best in a moderately heated and stable environment. Extreme heat can cause the properties of many art materials to change. For example, sudden shifts between hot and cold can cause oil on canvas to expand and contract, cracking the paint slightly in the process. Keeping the temperature reasonably stable eliminates this cracking. Oils painted on board are more stable but humid or damp conditions should still be avoided.





WHAT IS AN ARTIST’S PROOF?

The term for those prints which are produced when the rest of the edition has been printed and are for the artist's personal use. A typical edition will include about 10% artist's proofs. They are always designated with "A/P" to differentiate them from the numbered editions. In general an Artist's Proof is more valuable than a Limited Edition given that there are only a small number available.






WHAT DOES LIMITED EDITION MEAN?

A maximum number of a particular print that will ever be created. The edition size is fixed before printing and once an edition has sold out no more will be produced. Limited Edition prints are made and numbered in succession with the individual number and edition size usually being recorded together such as 12/250 (print number 12 out of an edition size of 250). Typically a Limited Edition Print cannot be reproduced in any other printed format that would degrade it's value (such as a greeting card). It is, however, permissible to use the image in a book or in the Artist's own promotional literature.


WHAT IS COPYRIGHT?

Copyright gives an automatic right to exclusive ownership of artistic effort and this right is respected worldwide via international conventions. In other words, copyright belongs exclusively to the original artist, in this case, Lisa Miller. Under current UK law protection in all forms of copyright exists for the life of the artist plus a further 70 years. Copyright can be transferred from one party to another but this generally involves a limited use of the work: for example, a print or a greeting card design - transfer of copyright does not give the buyer the right to use the purchased image in any other format other than the one agreed.

Copyright infringement carries very heavy penalties and the onus is on the defendant to prove that he did not copy if he has had the opportunity to do so.

If you wish to reproduce all or part of an artwork and you are not absolutely sure that you have the right to do so, you must obtain written permission from the original artist before proceeding.




HOW DO I COMMISSION A PAINTING?

If paying by credit card your order will be dispatched as quickly as possible if it is in stock. You will normally receive your order within 7 days. If your order is not in stock, or if there is a possibility that your delivery will be delayed I will e-mail you.

If paying by cheque, items will be dispatched once payment has been received and cleared.



HOW WILL MY PRINT BE DELIVERED?

All prints purchased in the UK are dispatched flat packed by Royal Mail Recorded first class post and are subject to a standard first-class postal charge. Special Delivery is available on request.



HOW WILL MY PAINTING BE DELIVERED?

All original paintings purchased in the UK are dispatched by either Royal Mail Next Day delivery as standard, which includes sufficient insurance. This, however depends on the size of the painting - larger items are handled by a designated UK courier.

Postal charges are dependent on the size and weight of the item plus insurance costs and are not included in the gallery price.


For overseas customers carriage charges are determined by the size and weight of the item and include appropriate compensation should your purchase be damaged. All paintings are securely packaged but for insurance purposes and safe transit of originals those paintings normally displayed under glass will have had this removed. You will need to obtain

replacement glass from your local framer. Postage is handled by an approved courier.






TERMS AND CONDITIONS

For a full description of my terms and conditions please follow this link:


TERMS & CONDITIONS

If there is something in particular that you would like that you cannot find in my galleries - a favourite animal or a specific scene - I would be happy to discuss a commission. Most budgets can be catered for and I do offer payment by interest-free instalment.